Listed on Credit Bureau - Year later still not updated.

I was contacted at the end of 2016 stating that i have a balance of R17k, had a whole investigation as I was never informed of this as my payments were going off on my account every month. This account was not listed on My Vodacom and I never received any statements. After a big fight and being handed over to Hammond Pole Attorneys I have paid up the account - Last payment 01/02/2017. Please see correspondence after I had to email numerous times in order for my ITC to be updated.

From: dca Sent: 19 April 2017 11:41 AM To: Ashley Williams Subject: RE: EC-0CL6-384XWK I ********** Good day, Thank you for your enquiry via email. Please be advised account was not updated on ITC, i have sent another ask for it to be updated and it will be updated with 7 working days. Regards, Criton Muridili Collections: Legal Administrator Address: Vodacom Service Pa

-----Original Message----- From: Ashley Williams Sent: Mon Apr 10 19:48:40 GMT+0 ********** To: dca Subject: I ********** Good day, Can you kindly confirm if the ITC update on this account has been done as debtor is saying when she pulls her credit rating it still shows the account is owing Kind Regards, Mr. A Williams Tel: (011) ********** Fax: (086) ********** Email: ********** Hammond Pole Attorneys

Now, if this has been done. - Why am I still listed as owing money to Vodacom? I don't even have an account.

I have proof of payments for 2 accounts: I ********** - Paid up to date 01/02/2017 I ********** - Paid up to date INSTORE 21/04/2017

Once again, why am I still listed as owing money? This is a major error on Vodacom's side. I expect a phone call to sort this out! It is unacceptable.