Listed for a service, that wasn't provided

I recently (end of October 2022) moved to a new complex and had a Vodacom month to month fiber contract ( the initial 12 month contract had ended). After my move, I called my Vodacom and spoke to a lady by the name Ntswaki who told me I had to apply for a relocation. Fine...however she struggled to find my address, I told her my unit was fiber ready and that I had checked the Vodacom fiber map which showed I had Vodacom coverage. She asked me to send her, a screenshot of the map and said she would escalate it. I later followed up and got hold of a gentleman who also had trouble finding my address. He told me that he would put a cancellation which would take 30 days, I objected to this as it wasn't my fault that Vodacom staff were failing to find my address, when I could easily find it. He said he would make the cancellation to be for end of October. On 3 November I got a call from *** number, this lady was calling to TELL me that, the cancellation would be for end of November and that I would be charged for November, again I objected to being punished for their staff's incompetence. She then asked for my lease agreement so she double check address. I sent this together with a screenshot of Location. After 3 days I again followed up on the progress, I was told my case was allocated to Zanele or Zamane, and that only that person could attend to it now. The person I spoke to escalated as promised. I then received the email bellow: "Dear Sidney We have received your cancellation request. The request is loaded for the 30-11-2021 . Please note that we require a calendar month notice as per our Terms and Conditions : https://myvodacom.secure.vodacom.co.za/vodacom/terms/fibre/vodacom-fibre You will receive confirmation as soon as it has been successfully completed. Kind Regards Zam"

My response: Good day I was asked to send my Lease agreement, So that you can confirm if there really is no fiber coverage (which there is). You have not given me feedback on this. The cancellation was only applicable if you confirm that Vodacom can not relocate me."

The was no response this. My issue is that Vodacom opted for a result that ends up with them not providing a service, without a valid reason and charging for it and even go as far as to list me. I have sent a similar email to their debt collectors with no response.