EV
Elizabeth V
1 reviews | Active since Jul 2009
26 Nov 2023, 09:24
Listed for a payment NOT missed
Vodacom listed me on 15 November on my ITC profile that I have missed a payment for November, that is only due on 29 November. I have spoken to your accounts department and they confirm there is no reason for this listing to even be there, now I have to wait 21 days for you to fix this error which is unacceptable. You can't mess with people's credit scores like that, I did not even get notified of a so called missed payment. Fix this Vodacom asap!!!
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Replies (2)
Vodacom's replyOfficial
26 Nov 2023, 12:39 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply26 Nov 2023, 12:39
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
EV
Elizabeth V's updateReviewer Update
29 Nov 2023, 16:04You guys listed me for 96c and no one bothered to ONCE pick up the phon and call me. You send me from pillar to post for 96c, ignored many requests to run a debit order and ITC cannot help me, the provider has to clear the ITC, NOT the holder of the data. Once my contracts have run out, Vodacom can know that they will lose a client they have had for 15 years! This is absolutely pathetic.
EV
Elizabeth V's update29 Nov 2023, 16:04
Reviewer Update
You guys listed me for 96c and no one bothered to ONCE pick up the phon and call me. You send me from pillar to post for 96c, ignored many requests to run a debit order and ITC cannot help me, the provider has to clear the ITC, NOT the holder of the data. Once my contracts have run out, Vodacom can know that they will lose a client they have had for 15 years! This is absolutely pathetic.