NN
Nomusa N
1 reviews | Active since Jun 2022
11 Mar 2025, 08:48
Listed as a defaulter for a closed account
Vodacom listed me as a defaulter after having closed and settled my account with on 7 September 2023. they handed over the account already settled to MBD debt collectors who refused to accept the documents proving I paid everything I was required to pay so I can convert my account to prepaid. No I cannot take out something as simple as a Data contract for my child in varsity. That is not all because I cannot access any form of credit due the account being listed, for what exactly? The ombudsman is the next step if this is not resolved.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
11 Mar 2025, 12:06Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply11 Mar 2025, 12:06
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
NN
Nomusa N's updateReviewer Update
12 Mar 2025, 08:47Dear Vodacom.,
I am still waiting for that call as stated above. what is more frustrating is that the emails sent are not even acknowledged or responded to. Customer care says wait for assistance and then drops the call.
I am still waiting for that call as stated above. what is more frustrating is that the emails sent are not even acknowledged or responded to. Customer care says wait for assistance and then drops the call.
NN
Nomusa N's update12 Mar 2025, 08:47
Reviewer Update
Dear Vodacom.,
I am still waiting for that call as stated above. what is more frustrating is that the emails sent are not even acknowledged or responded to. Customer care says wait for assistance and then drops the call.
I am still waiting for that call as stated above. what is more frustrating is that the emails sent are not even acknowledged or responded to. Customer care says wait for assistance and then drops the call.
NN
Nomusa N's updateReviewer Update
10 Apr 2025, 09:21Dear Vodacom,
Your last communication above refers,
The last person who called me on 18 March 2025, indicated that after my account has been credited to R0.00, My credit report will automatically be updated for April and Vodacom should not reflect.
I have received my Credit report today, and Vodacom is still sitting there alone as a defaulted account.
Kindly advice on the next step to take since what I was told did not materialise. Ideally this process should not have taken more than 21 business days to resolve.
Your last communication above refers,
The last person who called me on 18 March 2025, indicated that after my account has been credited to R0.00, My credit report will automatically be updated for April and Vodacom should not reflect.
I have received my Credit report today, and Vodacom is still sitting there alone as a defaulted account.
Kindly advice on the next step to take since what I was told did not materialise. Ideally this process should not have taken more than 21 business days to resolve.
NN
Nomusa N's update10 Apr 2025, 09:21
Reviewer Update
Dear Vodacom,
Your last communication above refers,
The last person who called me on 18 March 2025, indicated that after my account has been credited to R0.00, My credit report will automatically be updated for April and Vodacom should not reflect.
I have received my Credit report today, and Vodacom is still sitting there alone as a defaulted account.
Kindly advice on the next step to take since what I was told did not materialise. Ideally this process should not have taken more than 21 business days to resolve.
Your last communication above refers,
The last person who called me on 18 March 2025, indicated that after my account has been credited to R0.00, My credit report will automatically be updated for April and Vodacom should not reflect.
I have received my Credit report today, and Vodacom is still sitting there alone as a defaulted account.
Kindly advice on the next step to take since what I was told did not materialise. Ideally this process should not have taken more than 21 business days to resolve.