Listed after settling my account that’s how *********** Vodacom is

Vodacom has listed me that i didn’t pay the account after the account was fully settled. How do you do that before checking if there was a payment and without contacting me? Vodacom as a company never plays fair it’s pathetic and useless and it is never to be recommended, every time after load shedding the network would take hours to be reserted useless network provider. The call center staff so ***********