LISA JIMMIE, USELESS CONSULTANT

MONDAY 08/06/2020 I CALLED IN TO UPGRADE MY CURRENT CONTRACT, SPOKE TO CINDY WHO ADVISED ME THERE IS RESTRICTIONS ON MY ACCOUNT, SHE WILL HAVE TO COME BACK TO ME. WHILE THAT WAS SORTED I ALSO CALLED TO TAKE OUT A NEW CONTRACT (DATA DEAL) I SPOKE TO LISA JIMMIE, TOOK DOWN ALL MY DETAILS AND CAME BACK TO ME STATING MY APPLICATION DECLINDED, I SHOULD PHONE THE CREDIT BUREAU (TRANSUNION) AS I DON'T QUALIFY. I KNOW MY CREDIT RECORD IS IMPRECCIBLE BUT STILL PHONED BUT ONLY WASTED MY AIRTIME AS SHE JUST ALSO TOLD ME NOTHING MORE SHE CAN TELL ME OR DO FOR ME. IN THE MEAN TIME CINDY CAME BACK TO ME, THE RESTRICTIONS WAS SORTED, MY UPGRADE APPROVED SO NO WORRIES THERE. CALLED AGAIN, LEFT A MESSAGE FOR LISA WHO IGNORED MESSAGE LEFT TILL I CALLED A SECOND TIME. NOW ALL OF A SUDDEN THE REASON FOR DECLINE IS I HAVE TO MANY LINES, NOTHING ABOUT MY CREDIT RECORD ETC. TOLD HET APOLOGY NOT GOOD ENOUGH, WANT HER MANAGER TO CALL ME ... I AM STILL WAITING. THIS MORNING BACK IN THE OFFICE I SEE SHE SENT ME E MAIL ASKING FOR BANK STATEMENTS ETC TO REVIEW MY REQUEST !! WHAT A JOKE AS MTN NEVER HAD ISSUES AND APPROVED ME FOR NEW CONTRACT WITH THEM SO AGAIN TOLD LISA IN MAIL THAT I AM WAITING FOR CALL FROM HER MANAGED AND YES I AM STILL WAITING. ON THE ONE HAND I SHOULD THANK LISA FOR HR PATHETIC SERVICE AS I GOT A MUCH BETTER DEAL WITH MTN BUT STILL VODACOM WHAT IS GOING TO DO ABOUT THIS SHOCKING SERVICE TOA LOYAL CUSTOMER OR YEARS. THANKS TO MTN I DONT WANT YOUR DATA DEAL ANYMORE BUT I NEED EXPLANTAION AND FEEDBACK ON HOW SHE DARETELL ME MY CREDIT RECORD SO BAD I CANT EVEN GET ANOTHER LINE. THAT IS REALLY PATHETCI SERVICE AS MENTION I HAVE AN IMPECCIBLE CREDIT RECORD AND SHE DATE TO TELL ME THIS ****