Lip service rather than customer service

<p>I have been a Vodacom customer for many years. The reception in our area (Hout Bay / Constantia) has been getting worse for many months. Lately I would have spurious reception for a few minutes a day.</p> <p>I reported the problem to Customer Service on 1 June 2016. (Ref nr. S3-GX64J-JQTR). The automated e-mail system is the first sign that this company does not really care about service. They send a long questionnaire that you need to complete. Many of the questions are clearly irrelevant - nobody actually read the written complaint. Obvious questions are asked a second and third time (like an alternative phone number that was provided in the first mail). Then you are informed of the standard waiting period of 7 to 14 working days.</p> <p>One gradually accepts that waiting period.</p> <p>The problem is of course that at the end of that period nothing of consequence happens. It is now 29 days later and Vodacom has not attended to this problem despite many follow up mails.</p> <p>This company likes to advertise the fact that it is the biggest provider of mobile communications with the most extensive network coverage. I doubt it. The coverage is deteriorating fast and the "customer service" should be called by its real name: lip service. In fact it consists of automated replies and meaningless e-mails from call center agents that do not care.</p>