MB
Mark B

1 reviews | Active since Jun 2016

16 Jun 2016, 18:34

Lip Service is NOT SERVICE

<p>I reported a problem with my telephone and Internet 3 weeks ago. I was told that I need 3 Vodacom numbers to report, although I have 2 numbers both being affected. When I followed up, I found no fault recorded, and was told that I needed 3 numbers (I only have 2 a Modem on a different number and a Cellphone, I live in a suburb). I was then told the fault would be reported and escalated after explaining my frustration to the call centre. I phoned again after nothing for a few days, and was told the fault had been cancelled. I reported this again explaining that I have 2 numbers, get a frikken clue, and I never cancelled it, you did. This has again received no response after 3 weeks of shody **** non existance service. Please wake up, youre a 3rd world company and it shows. Non existant service except lip service. I have also been cut off twice during calls to your call centre, but I guess its *********** staff employed by an *********** company, it figures. Please dont bother to fix it, end of the month you can kiss me goodbye, and I pray youre company keeps heading downhill. (just fyi) I have lost valuable telephone calls and messages as well as delays of 24 hours on whatsapp on my phone alone, never mind the internet. DO YOU THINK THEIR COULD BE A PROBLEM WITH A FAULTS ON 2 DIFFERENT DEVICES?</p>

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Replies (1)
Vodacom
Vodacom's reply17 Jun 2016, 06:33
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team