1 reviews | Active since Jun 2016
Lip Service is NOT SERVICE
<p>I reported a problem with my telephone and Internet 3 weeks ago. I was told that I need 3 Vodacom numbers to report, although I have 2 numbers both being affected. When I followed up, I found no fault recorded, and was told that I needed 3 numbers (I only have 2 a Modem on a different number and a Cellphone, I live in a suburb). I was then told the fault would be reported and escalated after explaining my frustration to the call centre. I phoned again after nothing for a few days, and was told the fault had been cancelled. I reported this again explaining that I have 2 numbers, get a frikken clue, and I never cancelled it, you did. This has again received no response after 3 weeks of shody **** non existance service. Please wake up, youre a 3rd world company and it shows. Non existant service except lip service. I have also been cut off twice during calls to your call centre, but I guess its *********** staff employed by an *********** company, it figures. Please dont bother to fix it, end of the month you can kiss me goodbye, and I pray youre company keeps heading downhill. (just fyi) I have lost valuable telephone calls and messages as well as delays of 24 hours on whatsapp on my phone alone, never mind the internet. DO YOU THINK THEIR COULD BE A PROBLEM WITH A FAULTS ON 2 DIFFERENT DEVICES?</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
