Lip service

Last month I logged a complaint regarding the service I received from Vodacom. Within a day or two a receive a call in response thereto and I am advised I was misinformed etc. Then came the promise of what vodacom would do to correct the situation, we’ll I called on a vodacom store and there’s nothing on record. The monthly credit I was promised not there, the subscription amount is still incorrect and no monthly airtime/data on certain contracts any longer. This absolutely infuriates me, I feel like I was given lip service and no one actually followed through. It’s as so the person dealing with Hello Peter complaint was telling me what I wanted to hear. I am not satisfied or happy about this at all. I don’t want this upgrade! This is not what I agreed to! THERE IS A CONSUMER PROTECTION ACT AND I WILL EXCERCISE MY RIGHTS! Should I not get a response from vodacom within the next day I will take this complaint to the ICASA