EB
Etienne B

1 reviews | Active since Sept 2016

06 Oct 2016, 18:08

Lip-service and nothing else

<p>Reported a ***** case end July 2016. After absolutely no help from Vodacom, reported via Hello Peter. Received a call promising to sort the matter out. To this day, fradulent upgrade has not been cancelled and debit order keeps running.</p> <p> </p> <p>Only reponse from Vodacom is reference number upon reference number - someone needs to tell them their systems aren't working.</p> <p> </p> <p>So again, I beg, plead for someone to take ownership of this problem and sort it out, as I am paying something which I cannot afford.</p> <p> </p> <p>Know that I am dumping you as service provider asap</p> <p> </p>

0
Replies (1)
Vodacom
Vodacom's reply07 Oct 2016, 07:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team