1 reviews | Active since Oct 2019
Lip Service
I am still so furious with Vodacom. I have five lines, and consider this last upgrade to have been my last one. The other four lines I will wiat for contract to finish, then cancel them. I upgraded online, to a model that THEY advertised as NEW (2020) edition. When it arrived it was in fact last year's model, with just a sticker of their own, stating "new edition". It also has half (128 Gb) of the Memory Rom than the REAL NEW EDITION (256 Gb). I feel that is false advertising, and very misleading. I contacted Vodacom Last week, they "ESCELATED" it, but still nothing. I wrote a bad review here, and they rep**** that a Vodacom agent would contact me soon. I missed their one call attempt to get hold of me, then I RETURNED their missed call NUMEROUS times, reaching a "full mailbox" answering machine EVERYTIME. I would now no longer recommend Vodacom to anyone else, unless if this matter gets resolved in my expectations. I want the full 256 GB Rom, as the REAL specs under NEW EDITION state, not the 128 Gb of the OLD (2019) edition they gave me, or else a compensation in what I need to pay!!! Because now I am paying Full amount for Half the Storage!
When you said (twice) that a consultant will contact me, it was both times UNSUCCESFUL. The first one I missed a call from the consultant. When I returned the call NUMEROUS times, I got a voicenote stating that the mailbox of that consultant coud not take any more messages. the second time I reported on Hello Peter, you said again that you would contact me - I AM STILL WAITING.
I even reported my online upgrade experience with a feedback questionaire, giving detail about my bad experience to get my upgrade done online, (WhICH in turn DIRECTLY LEAD TO MY CURRENT COMPLAINT)
My issue was reported twice telephonically, on occations that the operaters told me that my matter has been ESCELATED! One from Customer care, and another from "onlines department" I NEVER HEARD FROM VODACOM AGAIN.
I am definately cancelling my remaining lines (5 in totatl amounting to over a R1000 a mont) this time, when the respective contracts finish. I thought I had good cuctomer/client relations with Vodacom, But I was wrong.
When you said (twice) that a consultant will contact me, it was both times UNSUCCESFUL. The first one I missed a call from the consultant. When I returned the call NUMEROUS times, I got a voicenote stating that the mailbox of that consultant coud not take any more messages. the second time I reported on Hello Peter, you said again that you would contact me - I AM STILL WAITING.
I even reported my online upgrade experience with a feedback questionaire, giving detail about my bad experience to get my upgrade done online, (WhICH in turn DIRECTLY LEAD TO MY CURRENT COMPLAINT)
My issue was reported twice telephonically, on occations that the operaters told me that my matter has been ESCELATED! One from Customer care, and another from "onlines department" I NEVER HEARD FROM VODACOM AGAIN.
I am definately cancelling my remaining lines (5 in totatl amounting to over a R1000 a mont) this time, when the respective contracts finish. I thought I had good cuctomer/client relations with Vodacom, But I was wrong.