GB
Gert B
1 reviews | Active since Nov 2018
27 Oct 2021, 23:01
Linux Updates Blocked on Vodacom
For the past few years have various people complained that Vodacom blocks updates from Linux Mint repositories.
WHY DO WE PAY FOR A SERVICE WHICH WE ARE NOT ABLE TO USE? Updating Linux Mint is DEFINATELY not ******* or pirating or any of the other typical excuses.
Vodacom, PLEASE FIX THE PROBLEM!!!
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
28 Oct 2021, 06:38 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Oct 2021, 06:38
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
29 Oct 2021, 11:51Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our technical team for further assistance. Please see below response provided:
Dear customer. Kindly complete the Unrestricted APN disclaimer that can be downloaded on the internet. Once completed, forward the completed signed disclaimer form with a copy of your ID(Identity document) to *** so that we may process the request. We have attached the document for you. This will allow all ports to be open so that you may test your Linux connection. Regards
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our technical team for further assistance. Please see below response provided:
Dear customer. Kindly complete the Unrestricted APN disclaimer that can be downloaded on the internet. Once completed, forward the completed signed disclaimer form with a copy of your ID(Identity document) to *** so that we may process the request. We have attached the document for you. This will allow all ports to be open so that you may test your Linux connection. Regards
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Oct 2021, 11:51
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our technical team for further assistance. Please see below response provided:
Dear customer. Kindly complete the Unrestricted APN disclaimer that can be downloaded on the internet. Once completed, forward the completed signed disclaimer form with a copy of your ID(Identity document) to *** so that we may process the request. We have attached the document for you. This will allow all ports to be open so that you may test your Linux connection. Regards
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our technical team for further assistance. Please see below response provided:
Dear customer. Kindly complete the Unrestricted APN disclaimer that can be downloaded on the internet. Once completed, forward the completed signed disclaimer form with a copy of your ID(Identity document) to *** so that we may process the request. We have attached the document for you. This will allow all ports to be open so that you may test your Linux connection. Regards
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
GB
Gert B's updateReviewer Update
02 Nov 2021, 15:37Vodacom responded within 24 hours and is currently working on the problem by offering me an unrestricted APN. Will post feedback as soon as the issue has been resolved. Thanks for the quick response Vodacom!
GB
Gert B's update02 Nov 2021, 15:37
Reviewer Update
Vodacom responded within 24 hours and is currently working on the problem by offering me an unrestricted APN. Will post feedback as soon as the issue has been resolved. Thanks for the quick response Vodacom!
GB
Gert B's updateReviewer Update
04 Nov 2021, 05:42Vodacom has, quickly quickly and efficiently, opened up my APN to 'unrestricted'. This allows Linux Mint updates through now. As to the security of this new scenario, only time will tell. Thanks for the quick response Vodacom
GB
Gert B's update04 Nov 2021, 05:42
Reviewer Update
Vodacom has, quickly quickly and efficiently, opened up my APN to 'unrestricted'. This allows Linux Mint updates through now. As to the security of this new scenario, only time will tell. Thanks for the quick response Vodacom