Linked to an account

Dear Vodacom,

My first experience was in October when I realized that something is wrong with my number, and when I called customer care I was told that my number was now a contract and was activated the previous day hence I was experiencing this problem. I then told Vodacom that I am not on any contract and they said they will rectify the issue, of which I believed it was rectified because I didn't have problems after that day. Two days ago I did a sim swap on my number and yesterday when I called Vodacom after i saw that my number is still not working, I was told that my number is locked i have to go to any Vodacom branch for assistance. The lady tried to help me but still I am not helped because apparently my number cannot be unlinked from this other account since it is in arrears. I will have to wait until the account of the person that my number is linked with is paid then they will be able to unlink my number, if not I was told I will have to go to the place where the contract was one. I am so angry as this is inconveniencing me and at the moment i cannot be reached on my number it is not working, i cannot take this it is unacceptable.