1 reviews | Active since Nov 2010
<p>So I wake up one morning about a week ago, only to find that the two "linked numbers" to my account (I am the main account holder for all three numbers) have - once again - mysteriously disappeared. I cannot access them from either the Vodacom App (which is terrible in itself), nor the online Web Portal. They have simply vanished, and I have no way of adding them again.</p> <p> </p> <p>I phoned the Help Desk, and, following a prolonged discussion (after I had to repeat the problem numerous times before the consultant understood), I was told that I had to go to a store so they can "see what is wrong with my phone", because thay cannot help me otherwise. It could take 14 days to solve if they logged the call, or something nondescript. And this was after I explained that it was not only on my phone (the App) where the problem persisted, but also the online Web Portal. So, clearly, the problem has its origins with Vodacom, not "my phone".</p> <p> </p> <p>Oh dear, if only the consultants would LISTEN to the problem, and not make up excuses for incompetence or lack of enthusiasm.</p> <p> </p> <p>Terrible service, still without a solution.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
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