Lines disconnected

Vodacom has disconnected my phone lines. not suspended, no warning, nothing. On Friday 28th February 2020 at 1pm this happened. We went into a branch Friday afternoon, they could not assist. We called - struggled had to buy a vodacom sim as literally my number could not dial a free number - when one calls me it says the number you have dialed does not exist, Call assistance said we had to wait until Monday - why doyou have hours that your departments are open over a weekend when nobody can assist - Going into a branch again on Saturday with no assistance to being told it is a system error and affects over 1 000 users. All we have been told is that Vodacom is working on it. no time frame, nothing. everytime you want to find out - we are working on it. I am tired of hearing we are working on it. I want to know how much longer this will take.

and yes if you try to call me you wont be able to - BECAUSE MY NUMBER DOES NOT EXIST Facebook social team gave me a reference number of ***.