DE
D E

1 reviews | Active since Feb 2015

18 Aug 2015, 12:24

Lines cut off, Billing an otrocity and a mess..!!

I would like to speak to Mr. Shameel Joosub, and not when, a.s.a.p.<br> Been calling:<br> ***<br> ***<br> and<br> ***<br> <br> No one bother to assist. I am dealing with an account query since April '15, every month the lines are cut off and by no mistake on customer side, Vodacom billing is a mess, an absolute mess. Sitting with a Marketing Manager and a National Marketing Manager without their phone service. <br> <br> Get Mr Shameel Joosub to call me, high time he is made aware of the service in his company.<br> This is sheer an utter ******* going on.<br> If one call you must hold on for 15 to 20 minutes and no one bothers to come back, next thing they don't answer your calls.<br> <br> As representative of the 2 marketing managers in question I've personally reconsiled the account for a period of 18 months. Vodacom insist on a payment of R 8800+ and the recon figure is R 2100.00<br> No invoices for the months of May and June but the Statement online is again another scenario. <br> No one can make head or tail what's going on and the 2 managers are without their phone lines.<br> <br> Now get moving Vodacom or this matter will receive media headlines.<br>

0
Replies (1)
Vodacom
Vodacom's reply19 Aug 2015, 08:33
Official
Hello DcE,

We do thank you for the posting.

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards
Vodacom Consumer Website Team