1 reviews | Active since Sept 2010
Lines Blocked For No Reason
My cell line was blocked on the 26.01 for no reason - after phoning *** - i received an sms to say my phone was unlocked.<br> This morning 02.02 my phone was locked for no reason again.<br> I have a top up contract and they say i exceeded my credit limit - what bull - how can i exceed a credit limit on the top up contract.<br> My data contract is also 2 gig top up - so how can i exceed that as well.<br> I am on the *** for the last 30 minutes and they don't even answer their phones.<br> If this is the service i am going to get from Vodacom - i have been a customer for the last 10 years - then i think now its time to change to another service provider.<br> Will someone from Vodacom please respond to me urgently - i use my phone to make a living and support my family<br> Very unhappy customer<br>
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
