CW
Craig W
1 reviews | Active since Apr 2013
05 Jul 2021, 10:29
Line switched off again.
Aftdr confirming last week that all my arrears bas been settled. My line has again been switched off late yesterday evening.
I have sent *** at 08.36 am a mail this morning with all my payments from March 2021 to June 2021.
No response has been received or acknowledgement given. The previous case reference number of last week is SRH*** and the previous week is SR***.
Fibre confirmed last Monday that my arrears payment for May and subscription for June 2021 has been received.
Why is the line off again?
I am going to cancel the service today if no action is taken and am in discussions with VOX to take over my Fibre.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
05 Jul 2021, 12:29Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 Jul 2021, 12:29
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
CW
Craig W's updateReviewer Update
05 Jul 2021, 15:00Hi Vodacom it is 3PM today and no response from Fibre. This is not on at all. I will start processing my cancelation and have it to you by Wednesday. One cant pay for a service and nothing is done to correct it until one gets abusive.
I wouls recommended to get someone to contact me asap.
Regards
Craig Wentzel
***
I wouls recommended to get someone to contact me asap.
Regards
Craig Wentzel
***
CW
Craig W's update05 Jul 2021, 15:00
Reviewer Update
Hi Vodacom it is 3PM today and no response from Fibre. This is not on at all. I will start processing my cancelation and have it to you by Wednesday. One cant pay for a service and nothing is done to correct it until one gets abusive.
I wouls recommended to get someone to contact me asap.
Regards
Craig Wentzel
***
I wouls recommended to get someone to contact me asap.
Regards
Craig Wentzel
***
CW
Craig W's updateReviewer Update
05 Jul 2021, 17:31Hi Vodacom.
Just got home and my internet is still cut. No one has contacted me at all. I paid my line why is the service still inactive? Im sorry but this is becoming ridiculous. I must pay a full months subscription but every 5 to 7 days my line is cut in error and it takes atleast another 7 days to gwt the service re instated. Can this be alleviated or I am going to ICASA again with Vodacom
Just got home and my internet is still cut. No one has contacted me at all. I paid my line why is the service still inactive? Im sorry but this is becoming ridiculous. I must pay a full months subscription but every 5 to 7 days my line is cut in error and it takes atleast another 7 days to gwt the service re instated. Can this be alleviated or I am going to ICASA again with Vodacom
CW
Craig W's update05 Jul 2021, 17:31
Reviewer Update
Hi Vodacom.
Just got home and my internet is still cut. No one has contacted me at all. I paid my line why is the service still inactive? Im sorry but this is becoming ridiculous. I must pay a full months subscription but every 5 to 7 days my line is cut in error and it takes atleast another 7 days to gwt the service re instated. Can this be alleviated or I am going to ICASA again with Vodacom
Just got home and my internet is still cut. No one has contacted me at all. I paid my line why is the service still inactive? Im sorry but this is becoming ridiculous. I must pay a full months subscription but every 5 to 7 days my line is cut in error and it takes atleast another 7 days to gwt the service re instated. Can this be alleviated or I am going to ICASA again with Vodacom
Vodacom's replyOfficial
05 Jul 2021, 18:53Dear Craig Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised you accordingly. Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 Jul 2021, 18:53
Official
Dear Craig Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised you accordingly. Regards Vodacom Consumer Website Team
Best regards,