Line suspenion for 22 days and counting...

On 27 March, i’ve contacted Vodacom to cancel my contract. I however clearly asked that my line should be reconnected on prepaid. Only later the day i’ve noticed that my line has been suspended. I never missed a payment on my contract and nobody at Vodacom can tell me why my line has been suspended. I am just so disappointed i’ve been using the same number for more than 20 years. I’ve run out of options what to do, after visiting 2 different stores and calling cancellation about 100 times nothing has changed. Did my number get suspended because im not a benefit to your company anymore after canelling my contract and therefore you also stopped delivering a service to me? I can’t believe that a company like Vodacom is delivering service like this to their customers. Should i just give up and get me a new number cause maybe you are not competent enough to do a reconnection? Cause i can’t see how a reconnection can take up to 22 days, something else must be the problem??