Line suspended without a reason

On Tuesday the 2nd of August 2022, I tried to make a call, only to be answered by a bot stating that my number has been suspended. I then used my wife's number to contact customer service and I was told to contact the ***** department or visit my nearest Vodacom store, of which I did the latter. On Wednesday the 3rd of August 2022 I went to Vodacom chatz, Jakaranda centre. I was asked to produce my ID and proof of residence, which I did and was told that my line will be reactivated in 24 hour, now the time frame has passed and my line is to operate. What ticks me off is that Vodacom is failing to give me an answer as to why my line was suspended. I use this number for almost everything, I can't even transact because of this inconvenience from Vodacom not access my banking apps as I cannot not receive nor make calls. This is unprofessional.