Line suspended, still not operational

Line was suspended, Payment made at 7am via eft on the 10/11/2015, after 23 phn calls, and every staff member telling me the line is operational I still cannot make a call. the ridicules part is my other phn linked to the same account is fine and my data on this phn is fine. no one can help and no one takes the initiative to phn back or reply the reconections call centre cannot get through to the accounts call centre, what a bunch of *****s was on the phn for a total of 3 hours. The worst service provider by far.