AH
Arvin H

1 reviews | Active since Sept 2012

12 Jun 2015, 13:45

LINE SUSPENDED - DISPUTED DATA USAGE SINCE FEB

After numerous emails, calls and discussions, i am still waiting for Vodacom to prove to me that I have used data over my normal limit of 1 gig to almost 9 gigs. My line has been suspended since 28th April 2015 with no resolution. I disputed the usage. They me a Gesture of Goodwill offer which I refused to accept. I am still waiting for them to response to my previous Hellopeter complaint. They do not care. Please look at their stats and you will see how many unhappy customers they have. only 7% of the people were happy. Says a lot ...<br> <br> I cannot believe their operations policy. They wont cancel my contract until I pay the full outstanding amount for the disputed data usage as well as the full contract value for the remaining 11 months which equates to approximately R 11 000-00.<br> <br> Cant wait to cancel my 5 contracts when they become due. in the interim, they are charging me for my normal contract (Red Advantage) for which they expect me to pay when there is no service available. They report back on Hellopeter and say that they will contact me within a day or two but to no avail. UNBELIEVABLE.

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