Line Suspended and will not reconnect

My line has been cut off due to non-payment. Following that we received an automated call asking when we would like the account debited. The 3rd was chosen.<br> <br> The account was not debited on the 3rd. Now the line has been suspended due to Vodacom's system not putting the debit through. When asked about why it didn't happen i was told that system doesn't always work that well. Then why is it in use?<br> <br> I have been fighting with representatives for 3 days now. I was told on Monday the account would be debited in 3 days. Today we are told it will now only happen next Monday and the line will only be active then.<br> <br> In all the years of being a customer, 1 payment doesn't go off and the line is suspended - that's poor customer service. And in addition Vodacom double debited the month before!!<br> <br> Now i am told i will be charged R100 for the debit not going off as well as R10 to reconnect! Thats unacceptable and i want someone at Vodacom to explain why their system and support staff cannot get it right. In addition i do not want the extra charges debited for a clear Vodacom issue.<br> <br> I await your response...