GL
Gert L

1 reviews | Active since Aug 2012

22 Jun 2017, 09:55

Line Suspended after requesting debit order resubmission

<p>I pay my vodacom account monthly via debit order. During the last week or so I received messages that I am in arrears by R131 , which is odd since this is not the debit order amount (normally).</p> <p>I logged on to myvodacom and requested debit order resubmission, onder the options available for arrear accounts. The request was successful, however the line was still suspended.</p> <p>I find this unacceptable, firstly that my account would be in arrears when I pay via debit order, secondly that even after we selected one of the options, the line gets suspended. This is not the first time I had issues with vodacom - maybe it is time for a change!</p>

0
Replies (2)
Vodacom
Vodacom's reply22 Jun 2017, 10:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

GL
Gert L's update23 Jun 2017, 12:10
Reviewer Update

Vodacom has still not contact us regarding the issue, as expected poor service. Luckily my contract expires soon and I will be able to move somewhere else!