1 reviews | Active since Aug 2012
Line Suspended after requesting debit order resubmission
<p>I pay my vodacom account monthly via debit order. During the last week or so I received messages that I am in arrears by R131 , which is odd since this is not the debit order amount (normally).</p> <p>I logged on to myvodacom and requested debit order resubmission, onder the options available for arrear accounts. The request was successful, however the line was still suspended.</p> <p>I find this unacceptable, firstly that my account would be in arrears when I pay via debit order, secondly that even after we selected one of the options, the line gets suspended. This is not the first time I had issues with vodacom - maybe it is time for a change!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom has still not contact us regarding the issue, as expected poor service. Luckily my contract expires soon and I will be able to move somewhere else!
Vodacom has still not contact us regarding the issue, as expected poor service. Luckily my contract expires soon and I will be able to move somewhere else!
