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anortje A

1 reviews | Active since Jan 2017

02 Mar 2017, 16:19

Line Suspended after i was promised that they are busy sorting my account out!!!!

<p>So finally after a Hello Peter complaint i was contacted and a credit was done but i was told that i should go to the store where i took out the contract to adjust the rest of the credit. So i went to the store on the 18th of February and they assured me they logged a service request and that everything is being fixed. And guess what!!!!!! my line was just suspended !!!!!!!!!!!!!!!!!!</p>

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Replies (2)
Vodacom
Vodacom's reply03 Mar 2017, 07:24
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply04 Mar 2017, 10:40
Official

As per telephonic discussion,feedback provided.

Regards

FM