Line still not active after more than a day of doing a sim swap

My phone was ****** on the 22/11/2018 1. I called Vodacom Customer Care and the lady asked me what she needs to do to help me- has she not been trained to swiftly assist when a customer has just experienced a ******* 2. They promised to send the ITC number to my friends cell phone number so i could process the claim - a whole day later and i had to call them back on my own cost to get this number again - delaying my insurance claim and my need to file a complete police report 3. I did a sim swop in store and they said it will take 3 hours for the line to be active on my contact sim car 4. nothing happened and it more than 24 hours and my line is still not active - meaning i cant do online banking or log into my work over VPN or whatsapp as all that depends on my cell phone number 5. This is such an inconvenience and all Vodacom could say is that the system is scanning my cell phone account for ***** and this takes up to 48 hours before it is done.

In Summary: if your contract phone is ******, make sure to be inconvenienced by another 48 hours courtesy of Vodacom before you have a working line again(as if getting ****** and dealing with all the admin of sorting out insurance on the phone is not enough)