Line speed upgrade not actioned

Item: Vodacom
Rating: 1
Author: Kyle S

I approved a fibre line speed upgrade a week ago and nothing has changed. I have phoned Vodacom on numerous occasions and nobody has been able to resolve it or give a time line of when I can expect it to be resolved.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

12 May 2022, 07:23

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply12 May 2022, 07:23

Official

Kyle S's updateReviewer Update

12 May 2022, 18:54

Good day,

Please note the Fibre Team has not assisted as I performed a speed test a few minutes ago and noted no change.

Regards

Kyle S's update12 May 2022, 18:54

Reviewer Update

Good day,

Please note the Fibre Team has not assisted as I performed a speed test a few minutes ago and noted no change.

Regards