LW
Lehlohonolo W

1 reviews | Active since May 2016

23 Aug 2024, 12:20

Line speed

I received my vodacom order today, I ordered a 100mbps line, I have tested the unit, it seems I can only avarage 15mbps and below, is there a way of assisting in increasing the speed or is this the maximum I can get? When I check on your website my house is covered under the 100mbps range, the only one I don’t have is 5G, with this line I’m literally running on 15% and less of the maximum speed….but I have to admit, that the line is somewhat stable….no buffering as yet…

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Replies (1)
Vodacom
Vodacom's reply23 Aug 2024, 14:04
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards, . Vodacom Consumer Website Team