1 reviews | Active since Aug 2017
Line Rental Payment not accepted
Every month I make payment witout question End September I forked out a R6000 bill witout questioning why it was so high, because my matric students needed the wifi October I made a promise to pay end November End November My bill is R6800/ How is it possible that October+November on an invoice of R1200, could possibly be R6800??
the only response I receives "we added the December bill" still doe snot make sense R1200x3 is NOT R6800
My line was barred from receiving any calls in or out - I am invoiced for line rental? If I rent a line, it was supposed to be used - I begged for smses to be received as I receive an OTP to log into my work computer but received a snotty e-mail - unfortunately your account is in arrears, all lines are barred from receiving or making calls. Now tell me I had no line, no data, no units - why must I pay for this?
I am only willing to pay for the phones and that is it.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
You have barred my phone from all incoming calls so meaning not even you can call
Over 20 e-mails since October and all responses
Cancelled Fiber in October - this week reported to this platform and 2 days afterwords only a response received - We have received your request for the cancellation of the Fibre solution, the cancellation has been submitted to be effective 31-01-2024. who is going to pay from October to now???
Not one explenation why I was billed R6800 end of October. I cannot be paying and paying
Now since October to now no calls no nothing yet I must pay for line rentals and whatever???
You have barred my phone from all incoming calls so meaning not even you can call
Over 20 e-mails since October and all responses
Cancelled Fiber in October - this week reported to this platform and 2 days afterwords only a response received - We have received your request for the cancellation of the Fibre solution, the cancellation has been submitted to be effective 31-01-2024. who is going to pay from October to now???
Not one explenation why I was billed R6800 end of October. I cannot be paying and paying
Now since October to now no calls no nothing yet I must pay for line rentals and whatever???