NR
Nadia R
1 reviews | Active since Feb 2012
08 Aug 2023, 08:24
Line Rental Increases
Dear Vodacom, Could you please tell me why my monthly line rental is increasing all the time. It started at R373.91 and is now R469.99 over the space of a year. I took out a 36 month contract so surely the line rental is a fixed cost during this time. Please get back to me as your call centre always has "high call volumes" and is unreachable.
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Replies (3)
Vodacom's replyOfficial
08 Aug 2023, 10:00 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Aug 2023, 10:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
NR
Nadia R's updateReviewer Update
10 Aug 2023, 11:46The above reply is not visible, please can you resend it.
Thank you
Thank you
NR
Nadia R's update10 Aug 2023, 11:46
Reviewer Update
The above reply is not visible, please can you resend it.
Thank you
Thank you
NR
Nadia R's updateReviewer Update
10 Aug 2023, 11:48Thank you for the reply. At the end of the current contract I will be leaving Vodacom and choose an opposition instead. Thank you
NR
Nadia R's update10 Aug 2023, 11:48
Reviewer Update
Thank you for the reply. At the end of the current contract I will be leaving Vodacom and choose an opposition instead. Thank you