BD
Bonga D

1 reviews | Active since Apr 2012

13 Jul 2017, 09:12

line reconnection

<p>cell number ********** 311 & one other</p> <p> </p> <p>My line is still not reconnected after it was supended for non payment. I have made payment already and was told that it will be reconnected within 24 hours. I made payment on 11 July 2017 and e-mailed the proof of payment and I am getting no joy.</p> <p>Now I cannot even call ********** as they say they will call me. I want my line reconnected.</p>

0
Replies (3)
Vodacom
Vodacom's reply13 Jul 2017, 10:18
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

BD
Bonga D's update14 Jul 2017, 08:54
Reviewer Update

thanks to those that assisted me and called me back. Great service from Roshan Abdurahman, you seemed to understand my predicament and was very patient... Thank you very much. The other agents were horrible. I don't ever wish to have to call the call center again.... EVER

Vodacom
Vodacom's reply14 Jul 2017, 12:56
Official

Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team

Best regards,