line locked and wrong contract given

<p>i have been a customer for vodacom for 6 years always upgrading my contract with them. my current contract was up for an upgrade wich i app**** for a new sumsung j7 i spoke to one of the consultance to cancel my old samsum grand neo and upgrade me with the j7 samsung, the lady said the contract price is 278.00 wich she will give me discount off R100 then my monthly fee is 178.00 monthly wich i will get extra R200 airtime and 1 gig data monthly for 24 months. i agreed to that, now all of a sudden on the 10/04/2017 i receive an sms saying "credit limit bar has been activated my number has been softlocked" just after that message my fone stopped working, no messages call and internet not active . i called vodacom the following day on the 11/04/2017 and im being advised i have a credit limit of a 1000 wich has caused my number to be blocked. i asked if i had reached that limit they said no i havent, they will open my line back, till today my account is still locked. another thing i decided to do a follow up on the upgrade because it was done telephonecally i did not receive any documents on the deal, only to find out the contract had changed to paying R327 monthly. i requested to cancel the contract and requested the voice recording, my cancellation ref given was 1- ********** ********** , at that time i had not received the phone as yet. i was advised i will get feedback on this whole matter. ram corrier delivered the phone later on same day and i rejected it as i had already cancelled the upgrade. i am so unhappy right now with everything thats hapenning, not having a phone for 3 days is a huge inconvinience as i was expecting a numbers via courrier which they must message and call me for my deliveries, i called in vodacom again today and now im being transfered from customer care to cancellations department back and forth, no one is taking initiation to help me. im still waiting for feedback on the recording on my new deal and can someone please open my line and inernet. i need a phone asap. and i still demand the upgrade which i was advised it will R278 with R200 and 1 gig data month ly for 24 months.</p>