CW
Colleen W

1 reviews | Active since Oct 2017

01 Oct 2017, 22:21

Line locked

My phone was ******, 26-09-2017. No one answers customer care line 45 min!!! I had to go in lock my line. Did a sim swap today asked if line unlocked told yes, 6 hours all will be ok. Line still locked! Please activate my line your customer care line NEVER ANSWERS why have a customer care Line??????thank you ********** 098

0
Replies (1)
Vodacom
Vodacom's reply02 Oct 2017, 06:39
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,