JF
Jono F

1 reviews | Active since Jan 2019

06 Feb 2019, 10:49

Line items added to my phone bill without my permission. Now I can't my money back.

Vodacom has approved and processed payment for two subscriptions on my phone account that I have never approved. One for R10/day and another for R5/day. These subscriptions were from companies I have never heard of before: 1. P Squarem Games 2. Oxygen 8 Media / 1UP Games The total amount deducted from my account in the last year is just less than R5500.00 How do I get that money back if Vodacom refuse to help me and it seems impossible to find out exactly who it is who has been taking my money, as Vodacom say they have nothing to do with it. Would so appreciate hearing back on how I can get my money back. This is theft!

0
Replies (2)
Vodacom
Vodacom's reply06 Feb 2019, 10:56
Official
 
Dear Customer, 
Thank you for making us aware of your query. 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
***Please note*** Beware of phishing ****s. 
Vodacom will not contact you via WhatsApp to request your personal details 
Regards, 
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply06 Feb 2019, 12:02
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.

As per discussion, your query has been resolved.

Regards
Vodacom Consumer Website Team