JV
Joe V

1 reviews | Active since Jul 2016

18 Jul 2016, 08:44

Line has been locked for 2 weeks, and no solution is in sight

<p>When I call Vodacom they say it's because it's a new system and there's problems with the system. My line is locked because my credit limit has been reached. They can unlock the line and it works for 1 day, and the next day it's locked again. and nobody can even raise the credit limit for me. So for 2 weeks now I can't do anything with my phone and they can't even tell me when the issue will be resolved. So why am I paying for a contract which I can't even use.</p>

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Replies (1)
Vodacom
Vodacom's reply18 Jul 2016, 08:58
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team