BJ
Bernedette J
1 reviews | Active since Sept 2016
05 Dec 2018, 18:50
LINE GETS SUSPENDED AND NOBODY KNOWS WHY
if i could give them a 0 star i actualy would. my entire 45min lunch wasted at vodacom tygervally. this is the 3rd time in a row that my line suspends @6 like clock work. if it wasnt for the that i just upgraded i would actualy also cancel this contract with them as im gatfol of there **** service. I PAY A PREMIUM FOR YOUR SERVICES FOR HEAVEN SAKES.
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Replies (2)
Vodacom's replyOfficial
06 Dec 2018, 07:16Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Dec 2018, 07:16
Official
Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
14 Dec 2018, 12:19Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Drawing reference from ***, we can confirm that your query has been resolved.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Drawing reference from ***, we can confirm that your query has been resolved.
Regards
Vodacom Consumer Website Team
Vodacom's reply14 Dec 2018, 12:19
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Drawing reference from ***, we can confirm that your query has been resolved.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Drawing reference from ***, we can confirm that your query has been resolved.
Regards
Vodacom Consumer Website Team