Line disconnection and harrasing phone calls

<p>My husband, Mohammed Junaid Hassan has an a contract with Vodacom. Around June/ Jul Vodacom offered him a data contract additional to the one he already has. He received the all the necessary items from the courier. When he went into the Vodacom store to activate the sim on to his contract. The store advise that it cannot be linked to his original package. Based on this information he sent all the items received back to Vodacom within the 7 days prescribed. The end of the month comes around and he gets charged for a contract he never activated or used. He calls Vodacom to advise and the Call centre says they will fix it. He only paid his actual contract that month. The next month come now his account is in arrears and again billed for a contract which he has not activated or used. Due to now being in arrars Vodacom cuts his line. He calls in and the apologise and reinstate. This sequence has been going on everymonth and everyday he receives a automated phonecall fro Vodacom stating his account is in arrears when its not. The call centre cannot help as the keep trying but dont get it right. It is so frustrating for him as he continuously has he line cut, continuously gets about 20 automated phone calls a day and now it reflects badly on his credit record as his account is contiuously in arrears when it shouldnt be</p>