1 reviews | Active since May 2017
Line disconnected and they dont want to reconect !!!
<p>I am very disapointed with Vodacom. I spend over R3000.00 per month on avarage with them but they treat me with no respect at all.</p> <p> </p> <p>My account is one month in arrears and no one called me or anything and they just cut my line. I phoned them and scedduled a new debit date for that missed premium, but they dont want to connect me again??? R3000.00 a month for how long now and then one debit in arrear and this is how they treat you!!!</p> <p> </p> <p>Worst for me is every time you phone them they have diffrent stories. With every person you talk to they tell you something els. One lady said they will reconect and it will take 2 - 5 hours, yet next day still not conected and when I phoned the other person gave me diffrent story. Do they not train their staff so that everyone is on the same page and not give clients misleading facts!!!!</p> <p> </p> <p>I am very dissapointed. I will move my R3000.00 per month to new provider once my contract expires. As a loyal Vodacom customer for years now I am very disapointed.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
