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<p>I am a long time customer of Vodacom. </p> <p>I have never had a debit order returned or incurred any form of non payment.</p> <p>Vodacom failed to process my debit order (due 7 November 2016). <br />I received a sms from Vodacom on 8 November in which I was informed that there was a delay with the processing of my debit order, and that Vodacom would process it on the 14 November 2016.</p> <p>No debit order was processed by Vodacom for November at all. <br />I received no further correspondence or notification regarding this matter from Vodacom.</p> <p>On the 6th December my service was cut off.</p> <p>On the 7th December a double payment was successfully deducted from my bank account by Vodacom.</p> <p>Since then I made repeated calls to Vodacom customer care but to no avail.</p> <p>One of my many calls to Vodacom rendered the following service Request Nr. No1- ********** 76425</p> <p>I am in the USA at the moment and I find it very frustrating and annoying to have to repeatedly call Vodacom Customer care and not have my problem (caused entirely by Vodacom) resolved.</p> <p> </p> <p> </p>