Line disconnected

Item: Vodacom
Rating: 2
Author: Jaco R

Debit order on CC did not go through for April account - I phoned 1958 on 8 May 11:39 requesting a re-run of credit card debit order ASAP. Was informed that next run will be 13 May and was promised that it would go through then. No feedback since then - until line was disconnected on 20 May - apparently due to Vodacom's inability to perform debit orders!!!<br> Please get your processes in place to do debit orders! - and reinstate line ASAP!

Helpful (0)

Replies (1)

Vodacom's replyOfficial

21 May 2015, 12:48

Hello Zaphod,

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards

Consumer Website Team

Best regards,

Vodacom's reply21 May 2015, 12:48

Official

Hello Zaphod,

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards

Consumer Website Team

Best regards,

Line disconnected

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