Line Cut....

I have phoned your 111.....spoken to customer care agent on the 02/04/2015....spoke to a agent/cant remember the name of that agent but i did call you from my cell. I requested her to please provide the calls between your agents and me when setting my call limit. Your agents advised me that it would not go over the call limit amount that was set of r100. I now received a bill for R1800. I have paid the R1100. But i am disputing the R700. I phoned your call center again yesterday spoke with a Mr Snetemba (customer care) I asked to to log a dispute request so we could this sorted and credited to my account ***. I phoned in today spoke to Mrs Nonkulele. She advised me that Mr Snetemba didnt actually log a request for anything we spoke of? i asked for the manager who is a Mr Tshepo(Manager of customer care). He advised me that He is sorry his agents have not done what they promised to do but unfortunately both my lines will be locked till they do an \investigation". I find this service disgusting and unacceptable. Please listen to your calls.....do your investigation...and restore my lines. This should have been done on the 02/04/2015???"""