Line Cancelled Without Notice – No Communication, No Accountability

Line Cancelled Without Notice – No Communication, No Accountability

I am extremely disappointed in the service I have received from Vodacom.

In January, I experienced ongoing issues with slow internet speeds, which took time to resolve. After multiple follow-ups, the issue was eventually fixed, and the service worked properly for about a month.

This past Monday, I suddenly had no internet access. When I contacted customer care, I was told there was an area outage. However, after following up again on Thursday, I was informed that my line had been completely deleted.

The reason given was “non-payment,” which makes no sense, as my account is set up on debit order. I have received no notification of any failed payments, nor any warning that my line would be cancelled.

What is most concerning is that there was absolutely no communication from Vodacom:

No email No SMS No phone call

My line was simply cancelled without any notice.

This has left me without internet over the Easter period, with no immediate way to resolve the issue due to limited availability from Vodacom’s teams.

This level of service is unacceptable. A company of this size should at the very least follow proper communication protocols before terminating a customer’s service.

I have requested proof of any correspondence allegedly sent to me regarding this cancellation. At this stage, it appears none exists.

I expect urgent feedback and accountability from Vodacom. If not resolved, I will escalate this matter to the relevant consumer protection authorities.

Very poor service.