EM
Edward M
1 reviews | Active since Jan 2021
02 Mar 2021, 23:34
Line Cancelation nightmare
I have been a Vodacom customer for about 20 years now and have a number of contracts with Vodacom. We have two lines that we got with phone for free on contract that we just can not cancel. They have been on month to month for over a year and we have tried to cancel them 3 times. No joy. We dont even have sim cards for them and have never used them. Pathetic!!!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
03 Mar 2021, 07:53Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Mar 2021, 07:53
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
05 Mar 2021, 10:58Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, the contracts has been cancelled with immediate effect, as requested. Regards Consumer Website Team
Best regards,
Vodacom's reply05 Mar 2021, 10:58
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, the contracts has been cancelled with immediate effect, as requested. Regards Consumer Website Team
Best regards,