1 reviews | Active since Aug 2014
Line blocked yet billed monthly
In December of 2015, my two lines *** & ***) were blocked for the balance of R600 & odd rands that I was owing. To my surprise, the bill is currently showing an amount I do not know about which is way beyond my apprehension. 1). You continue to present a debit order in my account, despite knowing that you have cut your services & this has caused me harm in my bank account. 2). Data bundle contract renewal was never okayed with me after its expiry date, but was simply renewed & this I was okay with for as long as I was still working, but now that I am no longer working, It serves no purpose for me at all. 3). I want initial balance owing to be corrected less the additional monies after blockage date. 4). Cancel the contracts so I can arrange for the payment of the R600+ amount I originally owe you for the reinstatement of my lines and stop presenting the debit order into my account as I no longer get service for it. Regards, Harry Khumalo
We are currently investigating this matter and will update you regarding.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
We are currently investigating this matter and will update you regarding.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
