ES
EWERT S

1 reviews | Active since Jul 2015

31 Aug 2017, 16:05

LINE BLOCKED AIRTIME ******

Good day Today at 14h00 i tried to make a call only to realize my number was blocked as ****** by vodacom and when i call the call center i was told that my number was given up as ****** and that the amount of R 1500 was now at a balance of R 0 vodacom can not explain why this number is blocked or who blocked it and what happen to my airtime of R 1 500.00 still now it is stated that some one said no one is allowed to unblock my number NO ONE CAN TELL ME WHY OR WHOM

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Replies (2)
Vodacom
Vodacom's reply01 Sept 2017, 06:30
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply13 Sept 2017, 16:32
Official

Dear Ewert,

Thank you for your patience.

I've responded to you via SMS with feedback.

I do apologise for the delay in response and any inconvenience caused.

Regards,

UW