Line blocked

Bad experience as my line is blocked for a payment that I made using the Voda app, spoke to several consultants but the issue persists and told to wait till Monday as the department is currently closed. Ref number: EC-1TFZ-1W9K0X, sent on the 07/02/2024, states 24 hours, today is the 9th my matter not yet resolved. I haven’t had any issues in the past till now and it’s really frustrating and disappointing.