EE
Elsa E

1 reviews | Active since Jul 2017

24 Jul 2017, 07:04

Line blocked

<p>On Friday 21/07/2017 i called Vodacom to apply for a contract. I did not get any response from them.</p> <p>Friday evening my line gets blocked.</p> <p>This morning Vodacom tells me that I have migrated from contract to prepaid - I have been on prepaid for the past 8 years!!</p>

0
Replies (2)
Vodacom
Vodacom's reply24 Jul 2017, 07:18
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply25 Jul 2017, 16:19
Official

Dear Elsa,

Feedback has been provided.

Regards,

Cassandra

Best regards,