Line being suspended and still pay for the service

<p>Well, I have been with Vodacom for years now but this service that i got this month was very bad. I got my line blocked because of not paying their line last month and this month i got double invoice being charge for last month, this month and not getting any benefit for what i am paying their service for. The question is, is this normal that i need to pay for a service that i did not receive?</p> <p>I have made arrangement with them and i have receive the confirmation SMS uttering that i should have enough money on my account for the Debit.</p> <p>On the other hand my area have network issues since Jan 2016 and i logged a call but no upgrade or anything that happened. Till to date it is about 7 Months with same problem and i am still bounded by this contract for at least next 7 months, i can’t even switch to any network for that matter.</p> <p>This ISSUE is causing a huge pain and frustration because i always miss work related calls where I am supposed to make money to pay this contract.</p> <p>What can i do to get myself out of this situation?</p>