AB
Antonio B
1 reviews | Active since Apr 2010
30 Sept 2020, 10:06
LIMITED INTERNET ACCESS WITH VODACOM AT THE END OF THE MONTH
This is a follow up to my HelloPeter post of 5 July 2020.
However, this issue dates back eight years (see previous posts).
Vodacom have promised to sort out the problem, but it is clearly marketing vapour and nothing more.
Around the end of the month, I cannot access the internet.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
30 Sept 2020, 11:04Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply30 Sept 2020, 11:04
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
AB
Antonio B's updateReviewer Update
01 Oct 2020, 16:59As I mentioned to you during our telephonic conversation earlier, it is sad that the only way to get a response is to place a post here (hellopeter).
Thank you for the feedback.
However, I have been hearing (and reading) that your network team will " investigate and provide feedback ".
But, I have never received feedback!
I could give you a detailed history dating back to 2011 where several individuals have provided me with reference codes and promises to provide me with feedback.
I will just list some names, Faiez Rabin, Dirk Matthee, Theo Stander, Darryl Sylvester, Ashlee Boyce, Gerry Wessels and several individuals (no names given) via facebook messenger.
What I have never been given was an individual's CELLPHONE NUMBER nor an INDIVIDUAL'S EMAIL ADDRESS that I can communicate with to follow up on those many promises.
Let's hope that Vodacom will surprise me this time.
Thank you for the feedback.
However, I have been hearing (and reading) that your network team will " investigate and provide feedback ".
But, I have never received feedback!
I could give you a detailed history dating back to 2011 where several individuals have provided me with reference codes and promises to provide me with feedback.
I will just list some names, Faiez Rabin, Dirk Matthee, Theo Stander, Darryl Sylvester, Ashlee Boyce, Gerry Wessels and several individuals (no names given) via facebook messenger.
What I have never been given was an individual's CELLPHONE NUMBER nor an INDIVIDUAL'S EMAIL ADDRESS that I can communicate with to follow up on those many promises.
Let's hope that Vodacom will surprise me this time.
AB
Antonio B's update01 Oct 2020, 16:59
Reviewer Update
As I mentioned to you during our telephonic conversation earlier, it is sad that the only way to get a response is to place a post here (hellopeter).
Thank you for the feedback.
However, I have been hearing (and reading) that your network team will " investigate and provide feedback ".
But, I have never received feedback!
I could give you a detailed history dating back to 2011 where several individuals have provided me with reference codes and promises to provide me with feedback.
I will just list some names, Faiez Rabin, Dirk Matthee, Theo Stander, Darryl Sylvester, Ashlee Boyce, Gerry Wessels and several individuals (no names given) via facebook messenger.
What I have never been given was an individual's CELLPHONE NUMBER nor an INDIVIDUAL'S EMAIL ADDRESS that I can communicate with to follow up on those many promises.
Let's hope that Vodacom will surprise me this time.
Thank you for the feedback.
However, I have been hearing (and reading) that your network team will " investigate and provide feedback ".
But, I have never received feedback!
I could give you a detailed history dating back to 2011 where several individuals have provided me with reference codes and promises to provide me with feedback.
I will just list some names, Faiez Rabin, Dirk Matthee, Theo Stander, Darryl Sylvester, Ashlee Boyce, Gerry Wessels and several individuals (no names given) via facebook messenger.
What I have never been given was an individual's CELLPHONE NUMBER nor an INDIVIDUAL'S EMAIL ADDRESS that I can communicate with to follow up on those many promises.
Let's hope that Vodacom will surprise me this time.
AB
Antonio B's updateReviewer Update
25 Oct 2020, 13:20On Monday (19 Oct), I received the following SMS from Vodacom: " Dear Vodacom Customer, we trust you enjoyed the service experience. Your query with ref number [removed] has been closed. We value your continues support as Loyal Vodacom Customer"
No way of knowing whether this has been sorted until the end of the month.
No way of knowing whether this has been sorted until the end of the month.
AB
Antonio B's update25 Oct 2020, 13:20
Reviewer Update
On Monday (19 Oct), I received the following SMS from Vodacom: " Dear Vodacom Customer, we trust you enjoyed the service experience. Your query with ref number [removed] has been closed. We value your continues support as Loyal Vodacom Customer"
No way of knowing whether this has been sorted until the end of the month.
No way of knowing whether this has been sorted until the end of the month.