1 reviews | Active since Aug 2012
Limit set to avoid paying to much is ineffective
Vodacom rents and raves about their productsservices but their productsservices do not forfull what they are promised to do. I set a usage limit on my account to avoid paying too much on my contract. This usage limit has been working perfectly for a few months and now I have become reliant on it because Like all south Africans, times are though, money is tight so we have to stick to a strike budget in order to make ends meet. All of a sudden the limit is no longer working and I receive no notifications what so ever regarding my bill so far. Now I am over my limit and I am liable for the money. Vodacom please sort your serviceproducts out so they for full the customers needs and not end up costing them more money...
Thank you for the posting and for taking my call. The call limit service cannot be guaranteed on the post billing platform at this stage, we are however placing measures in place to improve on the service.
Below is another way to manage or check your usage:
For Proposed balance (invoice dated the following month):
o Account Keyword SMS - Send an SMS PI to the number 31050. Your balance will be returned.
o My Phone Menu - Press *111# dial, on your phone - Select 1 - Balance.
o Log into Vodacom Portal - My Vodacom
Kind regards
Moddy Kwaaiman
Thank you for the posting and for taking my call. The call limit service cannot be guaranteed on the post billing platform at this stage, we are however placing measures in place to improve on the service.
Below is another way to manage or check your usage:
For Proposed balance (invoice dated the following month):
o Account Keyword SMS - Send an SMS PI to the number 31050. Your balance will be returned.
o My Phone Menu - Press *111# dial, on your phone - Select 1 - Balance.
o Log into Vodacom Portal - My Vodacom
Kind regards
Moddy Kwaaiman